Frequently Asked Questions

Please see the answer to your questions below

How long will it take my shipment to reach my customer? 
See our Shipping Schedules for approximate shipping days. The number of days is approximate as there maybe unforeseen delays such as weather delays and schedule changes due to vessel breakdown, etc. 

Is my shipment insured? 
Shipments are insured for the "invoice" value of the goods while in our possession. If no value is declared on the inbound bill of lading , AES liability will be for the actual value of the goods only, not to exceed $20.00 per pound actual weight of lost or damaged goods, and not to exceed a maximum of $100,000.00 per shipment

Cutoff times vary, but USUALLY by noon the day prior to shipping. For confirmed cutoff times, please contact your local Alaskan Express Service terminal

What is the proper way to palletize freight? 
As square on the pallet as possible, without hanging over the edges, and as flat on top as possible. If boxes on the bottom hang off the edge of the pallet, the weight of boxes above it will force the bottom box to crush down.

IncorrectCorrect
Incorrect PalletCorrect Pallet


Remember, when we rate freight, we based it on the total cubic feet. In the picture below, if those top boxes were laid down flat, the shipment would have shipped cheaper:

Improper Stack

 

Incorrect Stack

 

How much freight can fit in a container or on a flat? 
AES ships their vessel service freight primarily with Totem Ocean Express. AES utilizes Tote equipment in addition to our own fleet of 40 Ft x 102 in. trailers. For a complete list of Tote equipment click on the following link Tote Equipment.

How are freight charges calculated? 
Rate Quotes are based on information provided by either the shipper or consignee. Final rate billed will be based on actual description , dimensions and weight of shipment when received at our Washington terminal ( northbound shipments) or Alaskan Terminal ( southbound shipments).All rates and charges are subject to water carrier fuel surcharges in effect at time of shipment

Are there packaging requirements? 
As shipments will be loaded around other cartons, crates and palletized shipments, contents should be protected to prevent damage from normal freight handling practices. Shipping glass requires it to be packed in an "A-frame". See pics below for examples of proper packaging of glass. 

Proper "A-frame" packaging examples for shipping glass:

    

What is a C.O.D.? 

 

C.O.D. stands for Collect On Delivery. A C.O.D. is the invoice or dollar value of the goods which a shipper wants to collect from the receiver upon delivery. (Not just the freight charges.) The C.O.D. amount must be stated in a specific place and format on the original Bill of Lading before the carrier receives the goods for transport. Upon delivery and collection of the funds from the receiver, the funds are transferred to the shipper. There is a fee charged for this service. Contact your local terminal for C.O.D. fees.

What does collect mean? 
Collect means that the receiver (consignee) of the freight is responsible for all shipping charges. The term Driver Collect means that no credit will be extended and that the freight charges must be paid for at the time of delivery.

What does prepaid mean? 
Prepaid means that the shipper of the freight is responsible for payment of all charges. There are three ways to pay a prepaid freight shipment:

  1. In person when freight is delivered to an Alaskan Express Service terminal.
  2. Via direct billing. An application for direct billing must be completed and forwarded to our Corporate Offices for approval. If approved, a bill will be mailed to the Shipper for payment.
  3. Pay your bill on this website via credit card.

 

How do I open the shipping forms provided on your website? 
Our forms are provided in both Microsoft Word® and Adobe Acrobat® format.Download Adobe Acrobat for free if you do not already have it installed. 

Is my shipment insured? 
Shipments are insured for the "invoice" value of the goods while in our possession. If no value is declared on the inbound bill of lading , AES liability will be for the actual value of the goods only, not to exceed $20.00 per pound actual weight of lost or damaged goods, and not to exceed a maximum of $100,000.00 per shipment

How do I ship my automobile? 
We do not ship automobiles as there are special vehicle preparation and documentation requirements to ship overseas. We will, however, be happy to steer you in the right direction for making arrangements to ship these items.